Intrusions everywhere and bosses ever-increasingly monitoring their employees in one way or another. This troubling piece "Data-Crunching Is Coming to Help Your Boss Manage Your Time" in The New York Times shows the extent to which bosses are now monitoring the time of their employees.
"You might be at work, but that hardly means you are working.
Mitesh Bohra thought that projects at his software company, InfoBeans, were taking too long. “Something was supposed to be done in a thousand hours and it would end up taking 1,500,” he said. “We were racking our brains to figure out where the time went.”
Increasingly, bosses have an answer. A new generation of workplace technology is allowing white-collar jobs to be tracked, tweaked and managed in ways that were difficult even a few years ago. Employers of all types — old-line manufacturers, nonprofits, universities, digital start-ups and retailers — are using an increasingly wide range of tools to monitor workers’ efforts, help them focus, cheer them on and just make sure they show up on time.
The programs foster connections and sometimes increase productivity among employees who are geographically dispersed and often working from home. But as work force management becomes a factor in offices everywhere, questions are piling up. How much can bosses ratchet up intensity? How does data, which bestows new powers of vision and understanding, redefine who is valuable? And with half of salaried workers saying they work 50 or more hours a week, when does working very hard become working way too much?
“The massive forces of globalization and technological progress are removing the need for a lot of the previous kind of white-collar workers,” said Andrew McAfee, associate director of the Center for Digital Business at the M.I.T. Sloan School of Management. “There’s a lot of competition, global labor pools of pretty good quality, automation to make you more productive and make your job more 24/7. These are not calming forces.”
Indeed, one way employees are pushed to work harder is tethering them to the office outside of normal business hours. Nearly a third of workers in a Gallup poll last year said they were expected to “check email and stay in touch” when they were not working.
“People in sales are continually measured and always know where they stand. Now this is happening in the rest of the white-collar work force,” said Paul Hamerman, a workplace technology analyst with Forrester Research. “Done properly, it will increase engagement. Done in the wrong way, employees will feel pressured or micromanaged.”
"You might be at work, but that hardly means you are working.
Mitesh Bohra thought that projects at his software company, InfoBeans, were taking too long. “Something was supposed to be done in a thousand hours and it would end up taking 1,500,” he said. “We were racking our brains to figure out where the time went.”
Increasingly, bosses have an answer. A new generation of workplace technology is allowing white-collar jobs to be tracked, tweaked and managed in ways that were difficult even a few years ago. Employers of all types — old-line manufacturers, nonprofits, universities, digital start-ups and retailers — are using an increasingly wide range of tools to monitor workers’ efforts, help them focus, cheer them on and just make sure they show up on time.
The programs foster connections and sometimes increase productivity among employees who are geographically dispersed and often working from home. But as work force management becomes a factor in offices everywhere, questions are piling up. How much can bosses ratchet up intensity? How does data, which bestows new powers of vision and understanding, redefine who is valuable? And with half of salaried workers saying they work 50 or more hours a week, when does working very hard become working way too much?
“The massive forces of globalization and technological progress are removing the need for a lot of the previous kind of white-collar workers,” said Andrew McAfee, associate director of the Center for Digital Business at the M.I.T. Sloan School of Management. “There’s a lot of competition, global labor pools of pretty good quality, automation to make you more productive and make your job more 24/7. These are not calming forces.”
Indeed, one way employees are pushed to work harder is tethering them to the office outside of normal business hours. Nearly a third of workers in a Gallup poll last year said they were expected to “check email and stay in touch” when they were not working.
“People in sales are continually measured and always know where they stand. Now this is happening in the rest of the white-collar work force,” said Paul Hamerman, a workplace technology analyst with Forrester Research. “Done properly, it will increase engagement. Done in the wrong way, employees will feel pressured or micromanaged.”
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