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Revenge of the Experts

"By any name, the current incarnation of the Internet is known for giving power to the people. Sites like YouTube and Wikipedia collect the creations of unpaid amateurs while kicking pros to the curb—or at least deflating their stature to that of the ordinary Netizen. But now some of the same entrepreneurs that funded the user-generated revolution are paying professionals to edit and produce online content.

In short, the expert is back. The revival comes amid mounting demand for a more reliable, bankable Web. "People are beginning to recognize that the world is too dangerous a place for faulty information," says Charlotte Beal, a consumer strategist for the Minneapolis-based research firm Iconoculture. Beal adds that choice fatigue and fear of bad advice are creating a "perfect storm of demand for expert information."

In December, Google began testing Knol, a Wikipedia-like Web site produced by "authoritative" sources that share ad revenue. The sample page contains an insomnia entry written by Rachel Manber, director of Stanford's Insomnia and Behavioral Sleep Medicine center. In January, BigThink.com, a self-styled "YouTube for ideas" backed by former Harvard president Larry Summers and others, debuted its cache of polished video interviews with public intellectuals. "We think there's demand for a nook of cyberspace where depth of knowledge and expertise reign," says cofounder Victoria Brown.

Meanwhile, Mahalo just launched the final test version of its people-powered search engine, which replaces Google's popularity-based page rankings with results that the start-up says are based on quality and vetted by real people. Enter "Paris hotels," for instance, into Google, and the search engine returns 18 million pages from an array of obscure Web sites. Plug the same request into Mahalo and you get the "Mahalo Top 7," a list of big-name sites, including Frommer's, Fodor's and Lonely Planet. Mahalo's lead investor, Sequoia Capital, has caught the Silicon Valley winds before: it was also an early backer of YouTube, Yahoo and Google."

So begins a piece in Newsweek International "Revenge of the Experts" here.

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